Shipping policy
Shipping Policy
At Mattress Hubb, we’re committed to delivering your dream sleep experience as smoothly and efficiently as possible. Below you’ll find all the key information about our shipping process.
UK Mainland Delivery
We offer FREE standard delivery across mainland UK on all mattresses and divan beds.
Delivery Timeframe:
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Standard delivery: 5–10 working days from the date your order is confirmed.
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All products are made to order. Once your order is placed, we’ll be in touch within 48 hours to confirm delivery details and provide your estimated delivery window.
Delivery Process
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Order Confirmation – You’ll receive a confirmation email shortly after placing your order.
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Booking In – Our team or delivery partner will contact you via text, email, or phone to arrange a suitable delivery slot.
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Day of Delivery – You’ll receive a notification with your delivery ETA. Please ensure someone is available to receive the goods.
Missed Delivery / Access Issues
Please ensure that the delivery address is correct and that access is suitable for large items. If a delivery fails due to incorrect information or missed appointments, re-delivery charges may apply.
Non-Mainland & Remote Areas
Deliveries to non-mainland UK or remote areas (e.g. Northern Ireland, Scottish Highlands, Channel Islands) may be subject to additional charges and longer delivery times. Please contact us at info@mattresshubb.com before placing your order if you’re unsure.
Assembly & Room of Choice
Our standard delivery is to the front door at ground level. If you require delivery to a room of choice or assembly, please contact us beforehand — this may be available at an extra cost.
Delays
While we always strive to meet delivery timeframes, delays can occasionally occur due to high demand or courier issues. If there are any delays, we’ll keep you fully informed and updated.
Need Help?
If you have any questions or special delivery requests, please don’t hesitate to get in touch with us:
📧 info@mattresshubb.com