Terms of service
Terms of Service
Welcome to Mattress Hubb! These Terms of Service govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to be bound by these terms.
1. About Us
Mattress Hubb is a UK-based retailer offering mattresses, beds, and sleep accessories. Our website is hosted on Shopify Inc., which provides the online e-commerce platform allowing us to sell our products and services to you.
2. Eligibility
To use this website and make purchases, you must be at least 18 years old or have the permission of a parent or guardian.
3. Product Information
We do our best to ensure that all product descriptions, images, and prices are accurate. However, slight variations may occur due to manufacturing processes or screen settings.
All products are subject to availability. We reserve the right to discontinue or modify any product at any time without notice.
4. Orders and Payments
When you place an order, you agree to provide current, complete, and accurate information. We reserve the right to refuse or cancel any order for reasons including, but not limited to: product availability, pricing errors, or suspicion of fraudulent activity.
We accept secure payments via major credit/debit cards, Klarna, and other payment options listed at checkout.
5. Klarna Terms
When selecting Klarna at checkout, you may be offered payment options such as “Pay in 3” or “Pay Later.” Use of Klarna is subject to their terms and conditions. For more details, visit www.klarna.com/uk.
Mattress Hubb is not responsible for any issues arising from your agreement with Klarna, including missed payments or declined credit.
6. Delivery
We aim to deliver all standard orders within 5–10 working days unless otherwise stated. You’ll be notified via email or SMS regarding your delivery slot. More information is available in our Shipping Policy.
7. Returns & Refunds
We offer a 60-night sleep guarantee on all mattresses. For full return eligibility and refund terms, please refer to our Returns & Refunds Policy.
8. Intellectual Property
All content on this site — including text, graphics, logos, images, and website design — is the property of Mattress Hubb and is protected by UK and international copyright laws. You may not reproduce or use any content without our written permission.
9. Limitation of Liability
We shall not be held liable for any indirect, incidental, or consequential damages arising from your use of this website or purchase of our products. Our total liability to you for any claim shall not exceed the total amount paid by you for the product in question.
10. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how your data is collected, used, and protected.
11. Changes to Terms
We reserve the right to update or modify these Terms at any time. Continued use of the website after changes are posted constitutes your acceptance of those changes.
12. Contact Us
If you have any questions about these Terms of Service, please get in touch:
📧 Info@mattresshubb.com